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Train passenger rights in Germany: claiming a delay refund

If your train arrives an hour late or more, you get part of the fare back. The claim is quick — once you know which documents are needed and by when.

Updated August 2026 · 5 minutes read

Commuter checking her ticket on a platform next to a red regional train

What you are owed

The basis is EU Regulation 2021/782, in force since June 2023:

  • 25% of the fare from 60 minutes delay at the destination
  • 50% from 120 minutes
  • amounts under €4 are not paid out

If you'll clearly arrive at least 20 minutes late, in Germany you may usually take another train — with local tickets sometimes even a long-distance train against reimbursement.

Since 2023 there is no compensation in cases of force majeure such as extreme weather or people on the tracks. Rail staff strikes are not force majeure.

How to claim

  1. Get the delay confirmed — on the train, at the travel centre, or screenshot the connection.
  2. File the claim: online, in the app, or with the passenger rights form by post.
  3. Enclose the ticket: a copy, or your customer number for season tickets.
Hand filling in a refund form next to two train tickets and an envelope
Form, ticket copy and proof of delay go into the envelope together.

Deadlines

Submit the claim within three months of the journey. For season tickets, delays are collected and submitted together.

When your own letter makes sense

Extra costs — a night taxi, a hotel when the last connection was cancelled — aren't on the standard form. Claim them with an informal letter and enclose receipts. If a claim was rejected, write an objection and then contact the söp.

Create the letter with the refund request template.

Note: Conditions of individual transport associations may differ. This article is not legal advice.

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