How long can I dispute?

Unauthorised payments can be disputed for up to 13 months, but report the case immediately.

What details are needed?

Partial card number, transaction date, amount, merchant name and the reason for the dispute.

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Finance

Dispute unauthorised charges in writing and request a chargeback.

Name

Street and number

Postcode and city

Place of issue

Name or company

Street and number

Postcode and city

Date

Subject

Letter text

268 characters · 1 of a maximum of 3 pages

Closing

Signature (name)

For unauthorised charges you should object in writing and request a refund. State the transaction date, amount and merchant.

How long can I dispute?: Unauthorised payments can be disputed for up to 13 months, but report the case immediately.
What details are needed?: Partial card number, transaction date, amount, merchant name and the reason for the dispute.