Which deadline applies?

For package travel, two years from the contractual end of the trip. Defects should still be reported on site.

Remedy, a price reduction and, for serious defects, termination of the travel contract.

Consumer

Complaint about travel defects

Reclaim defects in accommodation or package travel in writing and demand a price reduction.

Sender

Name

Street and number

Postcode and city

Place of issue

Recipient

Name or company

Street and number

Postcode and city

Date

Content

Subject

Letter text

454 characters · 1 of a maximum of 3 pages

Closing

Signature (name)

Preview

Sender · street · postcode city

Recipient name

Street and number

Postcode city

01.10.2026

Complaint about travel defects — booking no. [number]

Dear Sir or Madam,

From [date] to [date] I booked [the trip / the accommodation] [name, booking number] with you. On site, the following serious defects occurred: [description, e.g. deviation from the booked room, noise, hygiene issues].

The defects were reported on [date] to [contact person on site] but were not remedied. Photographic evidence is enclosed.

I demand a reduction of the travel price by [amount/percent] and ask for a response by [date].

Mit freundlichen Grüßen

Page 1

I agree that my data may be used for the one-time printing and dispatch of this letter.

Your data is transmitted securely and deleted immediately after the letter has been successfully posted.

Total incl. postage2,99 €

Ordered before 4 pm on a working day, posted today.

Complaint about travel defects

Sender

Recipient

Content

How it works

Frequently asked questions

More letter templates